Automated Patient Engagement
Overview: Delivers personalized, omnichannel engagement that follows the patient across channels. Whether they prefer text, email, or phone, the AI meets them there – with full context of their history, preferences, and outstanding needs, and fully adaptive to language and culturally context.
Results: Higher response rates, better patient experience, and greater cost efficiency.
24/7 New Patient Intake
Overview: Manages new patient calls 24/7. It captures all necessary information, answers questions, and books appointments in real-time – all without involving your staff.
Results: No missed new patient opportunities. Higher conversion from inquiry to booked appointment. The front desk starts the day with less catch-up work.
%20+%20Color%20palate%20cyberiad.png?width=1200&height=896&name=Mix_%20Living%20Dashboard%20(cropped)%20+%20Color%20palate%20cyberiad.png)
Intelligent Scheduling
Overview: Dynamically optimizes calendars across all locations and providers. It understands procedure types, provider preferences, and patient needs. When a cancellation happens, it automatically finds the right patient to fill the slot.
Results: Higher provider utilization, fewer gaps in the schedule, and more production without adding clinical hours.
Automated Recall & Confirmation
Overview: Drives proactive, persistent outreach to lapsed patients. It works through multiple channels, handles responses, and books appointments automatically. Meanwhile, appointment confirmations happen automatically – reducing no-shows and last-minute cancellations.
Results: Higher recall rates, fewer no-shows, and a more predictable schedule – all without undue staff time burdens.
.png?width=2400&height=1792&name=Control%20Tower%20(1).png)
Front Desk Augmentation
Overview: Offloads routine calls, messages, and administrative tasks to AI agents. The front desk still handles complex situations, but the volume of routine work drops dramatically. They focus on patients, not paperwork.
Results: Happier staff, better patient experience, and the ability to handle more volume without adding headcount.
Revenue Cycle Management
Overview: Sends compliant payment reminders via patient-preferred channels. It processes payments, handles follow-ups, and escalates only when human intervention is needed. All communication is tracked and fully compliant, and collections processing is automated.
Results: Faster payments, lower days sales outstanding (DSO), and reduced write-offs – all with streamlined operations.