With 25+ enabling modules and agents, the Cyberiad Cortex is deep and broad. Learn about some of our key features below.
A 24/7 AI phone agent that handles appointment booking, insurance Q&A, location details, and emergency routing. It captures every missed call—especially during lunch, evenings, and overflow—recovering an estimated $500–$1,500 in lost revenue per missed call. The single highest-ROI feature in the platform.
One end-to-end workflow from eligibility check to cash in bank: verification, treatment estimates, claim submission, denial management, AR follow-up, patient statements, and payment posting. Replaces expensive third-party billers (2–8% of collections) or internal FTEs per location, significantly improving margins. (In Development.)
Multi-location operational analytics covering production, collections, patients, appointments, AR aging, case acceptance, and KPIs. Rollups by practice, provider, region, or DSO with daily to yearly periods. Competes with tools costing $500–$2,500 per location per month—built in.
An append-only event store tracking the full revenue lifecycle: claims, payments, denials, appeals, payment plans, treatment acceptance, no-shows, insurance lapses. RCM executes; Revenue Intelligence tells you where revenue leaks and how to fix it. Together, a powerful insight-to-action pairing.
Native Open Dental connector plus indirect integration with Dentrix, Eaglesoft, Curve, SoftDent, and others via NexHealth and Sikka aggregators. DSOs keep their existing PMS—the single biggest adoption barrier removed. See full list of integrations with link at bottom.
Location staff see only their own patients, while HQ gets full reporting, scheduling visibility, and analytics across all locations. The operating backbone for any DSO, enforced through tenant-level data isolation.
Automated recall campaigns for overdue hygiene patients, no-show follow-up, lapsed-insurance outreach, and reactivation workflows. Feeds attrition-risk scoring from Revenue Intelligence and closes the loop. Recall automation turns a manual staff task into a system—the most profitable marketing motion in dentistry.
Generate, present, and track treatment plan acceptance. Case acceptance is the single biggest profit lever in dentistry—converting a $2k case yields ~$1k profit; an $8k case yields ~$5k on the same chair time. Directly feeds conversion signals into Revenue Intelligence.
SMS reminders, recall emails, and marketing campaigns via Vonage SMS + SendGrid Email. Appointment reminders alone cut no-shows by 20–30%, while recall and reactivation campaigns drive utilization.
Per-provider, per-chair, per-location internal scheduling with conflict detection and capacity planning. The engine the voice agent books into and the front desk works from. (Patient self‑service is handled by Omnia.)
Doubly encrypted PHI at rest, TLS 1.3 security for data in motion, Microsoft Presidio-powered PHI reaction, full audit logging, and soundex blind-index search (search encrypted names without decrypting entire tables). Passes any DSO’s IT and compliance review.
Per-brand or per-location patient‑facing URLs (e.g., portal.smithdental.com instead of a generic subdomain). Essential for DSOs running multiple brands or franchise models. Delivers a major lift in perceived professionalism on every patient touchpoint.
